Frequently Asked Questions (FAQ)
Here you will find answers to the most frequently asked questions about our products, orders, delivery and other services.
Orders and Purchasing
How can I place an order?
+You can place an order in three ways:
- Online: visit our online store at enatruck.lt, choose the products you want, add them to your cart and complete the purchase
- By phone: call +370 5 2531380 during business hours
- By email: send your request to info@enatruck.lt
Can I order products wholesale?
+Yes! We offer both wholesale and retail sales. For wholesale conditions please contact:
- Email: vida.pumputiene@enaltd.com
- Phone: +370 699 29070 (Vida Pumputienė, Commercial Director)
We offer individual pricing and conditions for wholesalers, vehicle service centers and business partners.
What payment methods do you accept?
+We accept the following payment methods:
- Bank transfer (for companies and individuals)
- Cash payment (when collecting goods in store)
- Payment cards (in the online store)
Can I cancel an order or return products?
+Yes, according to Lithuanian distance selling regulations:
- You have the right to return goods within 14 days from delivery
- The products must be unused and in original packaging
- Returned items must include all labels and documentation
- Return shipping costs are covered by the customer
For returns please contact info@enatruck.lt
Delivery
How much does delivery cost?
+Delivery costs depend on the selected delivery method and location:
- In Vilnius: courier delivery from 3–5 EUR
- In Lithuania: courier services – price depends on weight and distance
- Across Europe: international shipping – prices are agreed individually
- Free: pick up your order at our store in Vilnius, Kirtimų g. 2
How long will it take to receive my order?
+Delivery times:
- Vilnius: 1–2 business days
- Lithuania: 2–4 business days
- Europe: 5–10 business days
If the product is not in stock, delivery may take up to 2 weeks.
Other Questions
How can I contact you?
+- Phone: +370 5 2531380
- Email: info@enatruck.lt
- Address: Kirtimų g. 2, Building 1, Vilnius, Lithuania